Returns & Exchanges
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free exchanges within 30 days of receiving your order. You can return your product for store credit, or a different product. Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Exchanges must be made within 7 days after delivery
- Items must have no visible signs of wear or use
- There are NO refunds or exchanges on services
- Packages must include all items- if any items are missing you will NOT receive a replacement
To initiate a return or exchange, please complete the following steps:
- send an email to marleetate@crystalpisces.com
- There will be step by step instructions on how to make an exchange.
- Items being exchanged must be sent to follow address:
Crystal Pisces
4813 Ridge Rd STE 113-48
Douglasville GA 30134
Additional Information:
- How long it takes to receive your refund, replacement product, or store credit?
Give us 2 weeks to process exchanges
- We will send over a return label for any items received damaged